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Account not registered

Roger6324
Investigator
Investigator

‎25-05-2024 12:53 AM

My account isn’t registered and unable to link devices via the ee app, asking for a 4 digit code sent to my mobile number but no code gets sent?

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎25-05-2024 04:39 AM

Hi @Roger6324 

Have you recently joined/ported iver your number. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Roger6324
Investigator
Investigator
In response to Northerner

‎25-05-2024 09:30 AM

Yes recently joined

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Roger6324

‎25-05-2024 12:04 PM

Hi @Roger6324,

When did you first activate your EE SIM?

Have you ported a number from another network?

James

0 Helpful
Roger6324
Investigator
Investigator
In response to James_B

‎25-05-2024 07:00 PM

Hi James

Spoken with customer services and they say it’s a problem with the activation of my ee id not working, they’ve logged a calm with tech team for me

Thanks


Sent from my iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Roger6324

‎26-05-2024 08:36 AM

Thanks for the update, @Roger6324 🙂

James