Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Prince_Buster]

Hi, I have the same issue and Netflix has said that it is up to EE to cancel, I have long since left EE and still can't make any changes to my Netflix billing

[santrix]

I have this same issue, can someone contact me please.. Netflic says to contact ee.

Your payment

Billed through EE package

Contact EE to update your payment details or end your billing through EE.

[Ali_A]

Hi @santrix 
 

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[Shubb220]

im having same issue, ee refusing to help and netflix say they cant change payment, please anyone??

[Ali_A]

Hi @Shubb220 
 

I'll also send you private message. 
Please check your inbox and get back to me when you can.

Thanks

Ali

[santrix]

I have replied numerous times but we are not helping me.

[santrix]

Ee are not helping me 

[Ali_A]

Hi @santrix 

I've sent you private message. Please check your inbox and get back to me when you can.

Thanks,

Ali

[Lianne14]

I have just realised I am also having this issue if anyone can help

[Leanne_T]

Hi there @Lianne14 

Thanks for coming to the community. 

Have you been in touch with our technical support guides since you left to get the Netflix details looked into? The team can check everything at our end for you to make sure all details have been removed. 

Leanne.