Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Katie_B]

Hi @Lianne14. 

I have resent the private message. 

Please let me know if you have received this. 

Katie

[Lianne14]

 I got this email this morning saying ee declined my plan change

[Ali_A]

Thanks for getting back to us with an update  @Lianne14 

Sorry to hear you're still facing an issue. I'll drop you a private message, if you can get back to me as soon as you get the chance

Thanks 

Ali