Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Lianne14]

No as the only option is phone calls which a. I am not paying for and b. I suffer from severe anxiety and I am unable to call people. Theres no email address or anything.

[Katie_B]

Hello @Lianne14. 

Thanks for getting back to us. 

I have popped you over a private message to get this looked into. 

Katie

[Lianne14]

I haven't  received any message

[Katie_B]

Hi @Lianne14. 

I have resent the private message. 

Please let me know if you have received this. 

Katie

[Lianne14]

 I got this email this morning saying ee declined my plan change

[Ali_A]

Thanks for getting back to us with an update  @Lianne14 

Sorry to hear you're still facing an issue. I'll drop you a private message, if you can get back to me as soon as you get the chance

Thanks 

Ali 

[Jax777]

Same problem...here..cannot cancel it, says Billed through EE

[Jax777]

I have the same problem. Ended my ee contract 23/4 and still netlix billed through ee. Cannot cancel it on netflix website. Please help

[Ali_A]

Hi @Jax777 

Did you have Netflix through your mobile account or was t connected to a Broadband account? 

Ali 

[Jax777]

Through mobile account