30 day rolling SIM only contract

[Amy997]

I have just been informed that I cannot make any changes to my 30 day rolling SIM contract, despite the contract length being stated as 1 month on my sign up email? I want to reduce my data and was under the impression that I could do this as and when due to the type of contract I signed up for. I have just been informed by customer services that I cannot make any changes for 6 months?! This is a shocking breach of contract, and one I was not informed of at sign up. Terrible EE, this is a joke, I haven't got what I signed up for. Any suggestions gratefully received. I will be leaving ASAP 😡

 

[Chris_B]

@Amy997   Try calling again as a 30 day rolling contract means you can change this with 30 days notice. 

[Amy997]

Thanks, that is what I thought, but he checked with his manager and that was the agreed response, but I definitely think it is worth trying to speak to someone else. I have sent a message on the chat options so will try that first, and failing that will ring again tomorrow, but it is really frustrating that I have to chase up their errors. Thanks for your response.

[bristolian]

I suspect that asking the CS agent to put that advice in writing and/or note the account with confirmation, may provoke the correct response.

The screenshot you've sent is quite clear about the notice period being 1m.

[Amy997]

Thank you, I will do that.

[Leanne_T]

Hi @Amy997 

Please let us know how you get on after calling us again on 150 🙂

Leanne.

[Amy997]

Well apparently I can leave, but I can't change my tariff!! 

EE you need to communicate this six month rule clearly when people sign up to this rolling SIM contract, it really is a joke.

[bristolian]

There is a 6month rule on new SIM-only customers upgrading to a device-based plan.

[Amy997]

I wasn't trying to upgrade, just reduce my data allowance.