Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi All, We have just moved to an area that is served by EE/BT. We took out the Busiest Home package, 1.6GBPS, guaranteed 1.3GBPS .I am having an issue whereby the fastest speed I am seeing through various speed tests is around 700MBPS. Wired is no di...
Hi there, I am just wondering if anyone from open reach or anyone affiliated with them are on here and can pm me or reply to me on here in regards to when my whole street will get full fibre. The open reach website says I am completed and my street a...
Helpful and good service from Geraint and Gareth in resolving a simple customer issue after the termination of an account.Thank you !
Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...
What is the email address you have to send it to as I’m struggling to get my credit for leaving sky on my broadband account I’ve even took 3 an extra 3 additional mobile lines with them but they seem to not to have credited my account with the proof ...
Hi just had my old Smart hub plus swapped out for a smart hub pro. Paired the new hub pro with the app. All went smoothly apart from WiFi enhancer has now disappeared. Rang customer service who are no help. Also re installed the EE app and rebooted h...
Hello all, I made a post a week or so ago about migrating from the BT SH2 to the EE SH+, this new hub arrived today - it was told over the phone at the time of ordering last week that it would be a simple plug and play, minimal setup. I wanted to swi...
Hi, have just moved to EE from BT and received the SH403 Smart Hub Pro router. Wifi all good. I have a desktop PC with a 2.5Gbps port and swapped the cable from my old BT SH2 router into the new SH403, and internet over the ethernet to my PC doesn't ...
My 80+ mum has just had an early cancellation bill for over £600 due to a cold caller BT/EE representative informing her that her landline was out of contract. Now she has a landline that cannot accept incoming calls.help and advice needed please
