wifi extender 7 pro loses connection

[snake_2586]

I can link the extender to the hub with no issues, but as soon as I unplug it to move it to where I hope it will live, it seems to loose it memory of the connection.

I live on a farm so I want to locate the extender high up in one of our barns so I get wifi coverage around a lot of our main site, but it is no use to me if I need to reset it and press the wps button every time we get a small drop in power, the BT disc that I had there previously, if it was turned off for a week would remember the connection details, and connect again as soon as it was turned back on.

It also means that I cant set the extender up in the house and walk around the farm plugging it in, in various locations until I find a spot where it shows good signal, as it loses connection details every time it is unplugged, and when I try to link it I dont know if it's out of range or just memory lose.

Is this normal for this extender or do I have a faulty unit?

[JimM11]

@snake_2586 How far are you moving the extender relative to the Pro hub? Sounds like you are just to far away from the wifi signal, the units rely on the 6Ghz backhaul which does not travel anyway near as far as the older units.

[snake_2586]

After you asking that, I thought I would try again, I linked the extender to the hub, they are in the same room about 2m apart, they linked up and all seemed good, I turned the extender off for about 5 mins and then turned it back on and it is just back to flashing orange, no conection.

I can understand a difference in range, but it is the lack of remembering the connection details that makes me question the unit.

[JimM11]

@snake_2586 What units were you using before this EE Pro version? The wifi 7 Hub/Smart Wireless when not pairing again has been suggested that resetting the hub by just power off/on once the Extender is up may work better for the connection, give it a try if you can.

[snake_2586]

Before this I was with BT.

I have connected the extender to the hub again, turned the hub off for 20mins, turned the hub back on and the extender connected again no issues, the app then said the hub/extender was doing an update, and it could take an hour, this morning when I got up all looked happy, so I unplugged the extender while I had breakfast, plugged it in again afterwards, (20mins), and the extender failed to connect, still in the same location as it had been in all night.

I feel there should be some kind of backup battery in the extender that would allow it to keep its setting in the event of a power failure, and it is either faulty or just not there.

[snake_2586]

Is there anyone with this new hub and extender combo, that could just turn off the extender for 20-30 mins and then back on, just to see if there's reconnects automatically, or if they have to go through the hole set up procedure again, just to see if it's normal or if I have a faulty unit? 

[JimM11]

@snake_2586 If you are using the EE Pro and it's Smart Wireless then they have been out and about now for a good 18 months or so.... Link below shows the units.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[snake_2586]

yes it is the pro and the extender they supplied with it, they sent them to me just before easter

[JimM11]

@snake_2586 If you still have all your BT Hub/Extenders etc they work on the EE service just fine.

Pro is the SH40J with its SW40J, Hub/Smart Wireless combo that EE has as a working pair.

[snake_2586]

yeah but they want them back, an I dont want to have to pay for them, 

the hub works fine its just the extender that is giving me these issues, if it is just how it is, I'll find a work around and get a different extender, but if it's faulty, I'll get on to them and get them to send me a new one,