Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

wi fi security camera drop out

Regorimbackward
Investigator
Investigator

‎07-06-2026 09:17 AM

Having had a mare of a weekend what with our ring security cameras and chimes, wife mobile phone all loosing loosing their respective wi-fi connections, which was a pain for the wife as our indoor coverage is poor and we both rely on wi-fi calling, it appears this may have been caused by a recent firmware update to my smart hub plus and my "old tech" having difficulty maintaining a connection. I would advise people having the same or similar problem to check this site elsewhere regards creating a ""compatible network" and not do as I did which was to struggle until discovering what is hopefully the solution. I would also add this has help to improve my Manhattan t3r VCR and HP scanner/printer to function a lot better.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎07-06-2026 09:34 AM

@Regorimbackward : Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Steve_BT
EE Employee

‎07-06-2026 10:27 AM - edited ‎07-06-2026 10:32 AM

Hi @Regorimbackward ,

Sorry you're having issues, can you please try setting your 2.4GHz to a fixed channel?

Steve_BT_1-1780824439679.png

There are instructions here 

Thanks

Steve

0 Helpful
JimM11
Community Hero
Community Hero

‎07-06-2026 11:20 AM - edited ‎07-06-2026 11:23 AM

@Regorimbackward Compatible wifi to fix unstable and older devices that DO NOT like the WPA3-Transition mode off securities, FW firmware update fix for those who were working well and now finding over the last two weeks devices just do not stay connected to the wifi...

Unfortunate ONE can be masking the fault off the other....  

0 Helpful