waiting for the 3rd Openreach engineer

[WhyAreEEUseless]

Just signed up. Found a username after trying FedUpWithEE, and similar already taken.

Went to EE from BT in January 2025. About 1 month of messing around to get the EE systems to work and then from mid-September 2025 to now speed varies throughout the day from low single figures to the guaranteed speed. Attendances by 3 guides and just waiting for the 3rd Openreach engineer. Many telephone calls.Everyone seems to accept there is a fault (despite closing the fault off several times so the 30 day cancellation period is not actually reached) but they can't work out why or what it is. I get a better, more consistent speed if I unplug the line and use the hybrid in an area where the EE mobile signal is generally poor.

Some strange advice. When I was getting 6 mb stood right by the router it was suggested an extender would help. When I was down to mid-teens speed I was told to check that the wall box to router cable was still plugged in. 

Worked when it was BT for several years without issue. 

I suppose they are just too big to actually care. 

[Mod edit: add title]

[JimM11]

@WhyAreEEUseless Welcome to the Forum, have you tried HELP to 66033?

[WhyAreEEUseless]

Yes, many times.

[Rach_H]

Hi @WhyAreEEUseless,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having with your broadband, and I can understand your frustration, especially if you've already spoken with the team about this.

I'd recommend raising a complaint, and our team will be able to look further into what is causing this, and what has already been done, in order to get this resolved.

Rach

[WhyAreEEUseless]

Thank you Rach.

I raised a complaint 16 October. The call handler in EE's Ireland office volunteered that the service was not good enough and I was due a refund. She said she had spoken to her manager, Lucy, who would be calling me that afternoon. Nothing!

If that's is how the complaint process works it's not worth the effort.

Meanwhile, engineer turned up yesterday, worked for about 3 hours, failed to fix the problem but EE closed the fault as repaired which means the 30 days to cancel starts running again.

Meanwhile my seriously ill partner, who has to spend much of her time in bed, cannot watch any of the multiplicity of subscription channels we pay for because the broadband can longer handle it and I cannot work so the single bread-winner in the house is not getting paid.

Can you really understand my frustration? I think probably not.

[Christopher_G · Accepted solution]

Hi @WhyAreEEUseless 

I understand. I've sent you a private message to try and get you some more help with this. Could you take a look at your community inbox and get back to me please?

Thanks

Chris

[WhyAreEEUseless]

Anyone know how to get BT to reinstate the service which they managed to get working just fine before their subsidiary EE took over? BT only seem to want to know when fibre to the property is involved. 

[JimM11]

@WhyAreEEUseless Text GUIDE to 66033 and have one off the EE CS call you back, then you can discuss it with them, history of what is going on they can look at!

[WhyAreEEUseless]

Thank you JimM11

I have sat around all day waiting for an engineer to turn up but these clowns have cancelled as they say they have repaired the fault. Apparently running at less than half the guaranteed speed is what they describe as repairing the fault.

What, please, is an EE CS?

[WhyAreEEUseless]

And because I keep posting comments and complaints about this lot I have now been awarded a badge. My life is complete!