download speed

[BunnyHop3601]

so Im supposed to get around 400 mbps download speed but the internet speed test on my pc tops out at around 100? is this user error or do i need to contact EE?

Thank yoooou

[JimM11]

@BunnyHop3601 Going with User error, until you explain what and how you are doing it all, wired connection, wireless connection, wired old PC with a 100Mb/s Ethernet card in it, one speed above the 100Mb/s then all is good however you manage that!

[XRaySpeX]

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Have you run the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.