That sounds like an unfortunate mix-up. Unfortunately, BT/EE’s Scottish distribution centre isn’t set up to deal directly with customer enquiries, so there generally isn’t a public contact number or email for retrieving parcels sent there by mistake.
Your best option is to contact BT/EE customer support and explain exactly what happened, including the tracking number and the date the parcel was sent. You should also contact Royal Mail (or whichever courier the Post Office used) to report the misrouted parcel, as they may be able to investigate or advise on the next steps.
Hopefully, if the parcel is identified as not belonging to BT/EE, it may be returned to the postal network. Good luck I hope you’re able to get it back.
