broadband speed

[tomroberts3226]

hi, I'm contacting regarding my partner who's broadband is full fibre 100, currently at her home she's only reaching speed as high of 46mbs , I've reset the router and started the broadband again and have no improvement on speeds

[Chris_B]

@tomroberts3226   You need @XRaySpeX to help with this. He’ll be along shortly. 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.