Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
70+ year old friend of mine went into EE Angel Islington to get a new mobile phone and was signed up to a package she really didn't understand. Went back to get a better explanation including why her landline had disappeared. Rather pushy salesman ...
More dataly broband
I am constantly having to reset my router. I am doing it around 3 and 4 times a day. I will be watching or listening to something and it just randomly cuts out and won’t work again until I switch it off and reset it. It is extremely annoying. Does an...
The bt line in my area is down, and the notification says hoping to be back up on the 20th. Why 3 dags?
I'm thinking about buying a home security camera. Reading the quick view it says, wifi option works with 2.4 GHz only. Would my EE wifi be compatible?
My home broadband in Hartlepool is not working. Is there an outage.
HelloPlease I need help with my network its always restricted. Could you help please Thanks
My broadband hasn't worked properly since upgrading it keeps disconnecting and then won't reconnect. Could this be a faulty modem as its only happened since upgrading. Thanks
Hi there! Recently upgraded our fibre to the 500 package which included 6 months of game pass ultimate. Looking at the other threads, this is messaged to the mobile number associated with your broadband yet I've still yet to receive this 3 months int...
