Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
If I’m at work or home I’m usually connected to WiFi, but the last 2 months the WiFi keeps dropping out and I have to keep logging back on, and then it drops out again within less than a minute. I don’t realise this is happening with the frequency so...
Autistic person here,I can't use phone calls without causing a panic attack and feeling sick and so what other options do I have to cancel my broadband. Ee you shud b strung across the street for this scam.
I have an outbuilding with an ethernet connection point but no Wi-Fi coverage.. My ee Smart hub is in my home with the ethernet connection to the outbuilding just behind it. How do I get Wi-Fi in my outbuilding -Does ee do a Wi-Fi hardwired extender?...
Tonight I called up BT as I'm moving home soon and it turns out there's no fibre or any decent speeds in my new area. To save my gaming mad kids going mad she offered me the box that you can take anywhere with unlimited data for £50 per month. Now sh...
Email address for EE
I have a voice message on my landline that I saved but cannot now access. Please help
Hi, until yesterday I successfully used my own modem (DrayTek Vigor 130) and router (Asus RT-AC86U). However, for no apparent reason it stopped working as of yesterday. Modem and router seemed to work fine(no issues indicated by LEDs or something si...
I’ve got my EE router located in my living room and whenever I sit in that room I can’t get a Wi-Fi signal, it also kills my 5g signal and makes my iPhone 14 Pro Max unusable.Wifi and 5g signal are fine when not in the living room.Can anyone suggest ...
Hi there! I have had an appointment with a technician to come and install my full fiber internet and router and no one has come. I have been trying to play with it my self but it’s seems it’s not working
I’m supposed to be getting up to 76mb/s with my internet but right now I’m only getting about 7 to 14mb/s, it happened a while back but it turned out to be a problem with my computer but this time it’s even affecting the WiFi on my phone and streamin...
