Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I am new to EE and I have just received my EE Smat Hub 7 Plus and I thought that it was suposed to use WIFI 7 but when I look in my wifi settings on my lap top it state as bellow is this correct or do I have to change a setting ThanksLeighSSID: E...
Hi FolksI've got a strange problem with my extender. After Having to shut down our power for an electrician, my extender won't reattach to the Router. The strange thing is, after multiple attempts, including using a wired connection between the exten...
Hi I was told I would have fibre optic by August and it’s nearly October, yet I’m still paying expensive broadband prices. Is anyone else fed up with this?I’m told by engineers one thing but nothing materialises. I live in SW6. Living in London, UK w...
£170 broadband reward – has anyone received theirs yet?Hi everyone,I signed up for EE Broadband on 9 September 2026, and part of the offer was a £170 reward/voucher for joining.I haven't received any information about the voucher yet. I was wondering...
I am having full fibre installed soon but i am turning down earlier appointments to install because euipment [ router ] hasnt been delivered yet is this normal?
Hi, got an email saying time to renew. Logged in on my phone and website and both times there isn't an option to select a plan. There is if I click bundles but I don't want/need a tv bundle. Any ideas? Thanks
Watching the match last night. Now TV suddenty went off. Orange light on the router, nothing worked to fix it. Unable to contact EE, disaster company to get hold of. BOT on message function just says fault will be fixed by 7pm, next Monday, 21/09....
Morning,I just noticed my EE speeds seem to have capped themselves again (similar to what happened back in February)Is anyone else getting reduced speeds? I seem to be behaving like im on a 900mbps profile currently.Have tried a reset and am connecte...
I am in Spain and I want to engage with EETheir e-mails are no-reply.Does EE have an online chat service or where can I get an e-mail address for the EE Sales Team.I don't really want to incur the costs of an international call, delays in getting con...
Hi I just want see my wi-Fi broadband is disconnected sometime and then it’s too slow
