Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I received a call from 01603 208045 claiming he was representing EE, but he spoke Mandarin. Can EE confirm this is a scam?
These clowns just sent a email saying i owe 44 quid for this months bill when im 363.00 in credit due to a **bleep** they did last year do these **bleep** know what **bleep**ing day it is i need a email address as im away on business for 1 month anyo...
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
I was with virgin 1gig for the first year of full fibre, nooooo problems whatsoever, price was quite high to renew the contract, so chose EE because they were slightly more affordable, now all we get on our tablet, phone etc, is "back online", buffer...
Folks i am with BT and have a Bt smart hub 2. BT are now sending me another router an EE one for some strange reason. It is a EE Smart Hub Plus (WiFi 6). I currently have a BT dual band WiFi extender 1200. I am wondering if this will work with the ...
Hi All, I'm wondering if anyone here having the same issue with the devices stopped connecting to the Wifi Extender 7 Pro and connected to the Smart Hub 7 Pro instead.I had this problem before and it is happening again. My Wifi Extender Pro is place...
Moved from Plusnet to EE to get a digital landline which I need. New Smarthub SH35a installed last week Monday. Connected to Internet by engineer. No internet next day engineer came back, said faulty router, ordered new one. New one arrived and i...
My partner and I have split. He was with Sky and is taking it with him. I’ve ordered EE, but when asked if I was moving into the property I said no (because I’m not, but now realise my mistake). Sky are now treating him as if he’s cancelling in contr...
Hello , for past few day in the evenings after 9 or 10 pm internet becomes very unstable , lights doesnt change but connection drops even few minutes for few seconds and then comes back . Router was bought few months ago and no it isnt hot , tiny bit...
Hiya, this has just happened to me and I'm ABSOLUTELY FUMING. Someone contacted EE to say they were moving into my address, but I'd only moved in a month before and had transferred my current BT account to EE to my new address. I received a random te...
