Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there, I have just started a new contract with ee broadband, I was previously paying £51 pound out of contract not realising that I could upgrade and actually pay less!Can you please tell me when I will start paying the new cost of £34.23 per mont...
We recently had very frequent drop outs of our internet so contacted EE, they did the following:Found a problem on the line which an engineer has supposedly fixedSent a brand new more up to date router. Drop outs had gone for a few days up until just...
Hi, I have EE broadband on dual 2.4ghz and 5ghz. My WiFi cameras only work with 2.4ghz and won't connect. Firstly can I disable 5ghz while I connect them all? and if then I restore the 5ghz will they stop working or can't connect again. If it's poss...
Hi, I have just ordered broadband - I'm wondering if you can cancel my existing subscription with Virgin Media? Thanks!
We have ordered a replacement Front Door for the house and the Contractor has suggested we have the old and very obvious junction boxes replaced. Has anyone else dealt with this before?
I recently noticed that my bills went up so I contacted EE and saw that I was out of contract. So I did a new contract with them which now is higher than before and also is charging me for phone calls (I presume) which I didn't have before. Trying ...
Ive tried lots of different things from changing the password on 2.4ghz from the 5ghz,to see if recognise differently, it doesnt, it wont change the bands independently. tried disable the 5ghz, it just turns your broadband off from the router, i had ...
I've tried logging in but it says I've put in the wrong details.
Anyone else having problems looking at their home broadband usage on the EE website. for the last week my daily usage is showing 0mb's and I wondered is it just me or is it a problem with the website?
I recently upgraded to ee fibre max 100 from 1 of the slower packages but i dont seem to be getting speeds much faster than before. Im sure i read on ee's website that when this is installed a engineer has to come and change the wiring to the flat an...
