WiFi cameras 2.4ghz

[TeeBee66]

Hi, I have EE broadband on dual 2.4ghz and 5ghz. My WiFi cameras only work with 2.4ghz and won't connect. Firstly can I disable 5ghz while I connect them all?  and if then I restore the 5ghz will they stop working or can't connect again. If it's possible could someone explain how to disable the 5ghz please. Thank you.

[XRaySpeX]

Which router do you have?

For the black EE Smart Hub, but not the white EE Smart Router, try separating the wireless bands/SSIDs. On the Advanced > Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your devices to the 2.4 GHz SSID if they can't do 5GHz. The Smart Router doesn't allow this.