EE website problems

[josi]

I recently noticed that my bills went up so I contacted EE and saw that I was out of contract.  So I did a new contract with them which now is higher than before and also is charging me for phone calls (I presume) which I didn't have before.  Trying to get the website to work is nigh on impossible.  No matter how many codes are sent to my phone EE doesn't recognise them and when I enter my personal details and banking details it does the same thing - the Error page -- EE knows I'm logged in but it won't let me see anything but my basic personal details.  Crazy.  My mobile is Pay as you Go and I don't have the cash on the phone to make the 150 calls which don't get results anyway.

Can I demand a paper bill sent to me which gives details of my account and what the monthly costs are for?

[josi]

Same here.  I login and can see my profile and that's as far as it seems to go.  I click on the register broadband and it recognises my number and sends me a code but then an error page comes up so I enter my band details and another error page appears.  There's no way forward.  I want to cancel everything to do with EE because this frustration just isn't right.

[Schockwave]

Hello @josi ,

Welcome to the community,

I would suggest you ring customer service and speak to them, you do have a cooling off period, but if you ring them, you may find you will get a better deal and also tell them that you do not need the landline, you should be able to stay at the same price as you have been up to now, or may even get a reduction. Worth a try, I always ring up to see what I can get, much the best way.

There is a free number to ring if you click on the contact us at the top of this page, you can also do this with Skype, and I thought on pay as you go 150 is free, or there is a one off payment.

[XRaySpeX]

@josi : It's asking you for  your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.