Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am currently receiving my broadband on my landline but am thinking of upgrading to fibre, will this require a new hole in my wall or can it be installed through the existing landline entry.
Could anyone help me link my BT broadband to EE please
Hi I have ee broadband and the past week it has been very slow or not working atall on the TV's in the house and phones keep losing the signal
I upgraded about 6 months ago from 300mb to 500mb next morning the speed picked up straight away with no problems. I thought I would take advantage of the sale ending Thursday and upgrade again to gigabit. I got a text message 8am Friday morning sayi...
Why am I paying for home broadband that I haven't got yet?
I only have home broadband and I can't locate my account number
Can landline option be cancelled while still in broadband contract?
I tried to order the Full Fibre Max broadband package and was told that they were unable to confirm the credit check and would be kept updated.It has been 5 days so far and have received no further emails or texts, does that mean the check failed or ...
I need to re-schedule this appointment please. I have tried to phone but I amnot able to get through. I am currently in Florida and affected by the hurricane. Can this appointment be delayed by 2 weeks please ?
