17-11-2022 11:12 AM
Just yesterday I had my broadband installed, after waiting 2 weeks with no internet, because one of your engineers decided to only do half the job. My wireless speed to my PC was going up and down, started at around 15mbps, then up to 60 mbps, now its as little as 1-2mbps and isnt increasing atall. This is unacceptable, I can barely watch a video. We should be getting up to 900mbps ive tried restarting router etc. It cant be my wireless adapter because i havent moved it and was getting 60+ just yesterday morning.
17-11-2022 11:16 AM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.
17-11-2022 11:23 AM
17-11-2022 11:24 AM
I hope that is what you mean
17-11-2022 11:30 AM
80 | 72.2 | 20 | 19 | 66.7 | Available | Available |
80 | 69.8 | 20 | 19 | 62.6 | Available | Available |
Up to 1000 | Up to 220 | -- | Available | 1 Stage |
Up to 7.5 | -- | 5.5 to 12 | Available |
Up to 7.5 | Up to 1 | 5.5 to 12 | Available |
Up to 5.5 | -- | 4 to 8 | Available |
2 | -- | -- | Available |
2 | -- | -- | Available |
Up to 7.5 | -- | 5.5 to 12 | -- | -- |
Up to 5.5 | -- | 5.5 to 12 | -- | -- |
Up to 2 | -- | 4 to 8 | -- | -- |
Available |
Available |
N |
N |
Y |
17-11-2022 11:33 AM
17-11-2022 12:45 PM
can you help atall?