Download speed has dropped!

[JoRDT80]

Just yesterday I had my broadband installed, after waiting 2 weeks with no internet, because one of your engineers decided to only do half the job. My wireless speed to my PC was going up and down, started at around 15mbps, then up to 60 mbps, now its as little as 1-2mbps and isnt increasing atall. This is unacceptable, I can barely watch a video. We should be getting up to 900mbps ive tried restarting router etc. It cant be my wireless adapter because i havent moved it and was getting 60+ just yesterday morning.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[JoRDT80]

Serial number:+EEH002+2235001263

Firmware version:v0.05.00.03231-EE

Firmware updated:unknown

Board version:R01

GUI version:1.1 28_11_2019

DSL uptime:0 days,00 Hours13 Mins09 Secs

Data rate:1000 Mbps / 1000 Mbps

Upstream error control:Off

Downstream error control:Off

Data sent / received:158.5 MB Uploaded  / 10.9 GB Downloaded

Broadband username:

2.4 GHz wireless network name:

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:AC:B6:87:86:48:00

Software variant:-

Boot loader:0.1.7-EE (Fri Sep 20 18:43:31 2019)

[JoRDT80]

I hope that is what you mean

[JoRDT80]

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean) 

VDSL Range B (Impacted) 

80	72.2	20	19	66.7	Available	Available
80	69.8	20	19	62.6	Available	Available

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

--

Available

1 Stage

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 7.5	--	5.5 to 12	Available
Up to 7.5	Up to 1	5.5 to 12	Available
Up to 5.5	--	4 to 8	Available
2	--	--	Available
2	--	--	Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 7.5	--	5.5 to 12	--	--
Up to 5.5	--	5.5 to 12	--	--
Up to 2	--	4 to 8	--	--

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

[JoRDT80]

https://www.thinkbroadband.com/speedtest/1668684713330894855

[JoRDT80]

can you help atall?