( Broadband speed Issue ) Unable to contact EE customer service.

[oldris]

I have not been able to get the contact number of EE that can attend me immediately, it is impossible to contact the customer service of this company by phone because it requires a phone number of the same company, leaving us totally cut off from that department .

The question of the century and I would sincerely like some technician to ask it.

If I have connection problems with my broadband which prevents me from connecting to the community and looking for answers to the problem... how am I supposed to report the problem to the company if I don't have internet and I can't talk to anyone by phone to report the problem? issue?

I have contracted 70Mb/s of broadband and it has been more than 2 weeks that it has not even reached 40mb/s, a clear situation that will force me to look for another provider that gives me the service for which I pay.

Can someone here solve the problem I have or do I just cancel the contract with EE and look for another supplier?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

You can contact BB CS on the Freephone no. (Opt 3) in my sig. from any phone.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.