Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have recently moved, and there was only one connection point, to bring our fibre into the house. Since then, the range has been pretty poor, from our Bright box 2 router. The engineers who came, to fit our installation, seemed to think that we wer...
Hi my broadband isn't very reliable and most days it doesn't even stay connected and now I'm running out data because of this and wish to get this sorted ASAP as I don't wish to pay for broadband that hardly works
According to my contact, boradband download speed should be more than 150mb. But now it's just about 70mb. Could i call for maintenance?
Hi everyone. I have no landline , it is dead. I am wondering if this is linked to recent contract renewal with EE. Checked plan it says my landline number is the same as it always has. But have they just cut my phone line and used the line for broadb...
Is EE down? My net keeps going off
Can someone please advise me why my iptv doesn't work through my ee hub? No problem with the install in the stick as it works fine when connected to my neighbours sky.Any info appreciated CheersKev
Hi, my home internet is very slow.
I was online last night at approximately 2100 and updating my Manhattan tv box when my internet went down with no warning. I took a screen shot of my tv which said "WARNING DO NOT TURN THE RECIEVER OFF DURING UPDATING PROCESS, THIS WILL CAUSE THE REC...
Hi all, Have switched to EE for broadband (70mb) and was told during the call the BT discs would works - turns out the black ones I have will not so, unless there is a solution, I am considering options to improve Wi-Fi. My options (using existing ki...
