Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I Keep getting large bills from my previouse suppier EE salesman told me they would deal with it and it would cost nothing .
Openreach were working at the telegraph pole outside my house and since then I have no landline and no broadband.I have been given the runaround for nearly a week now by EE.I was originally told someone would be out within 2 working days but NO.I ran...
should I be due a refund, due to not having broadband for a month .
Hi, I am having a problem with my router since the first day I joined EE. First EE router kept restarting randomly throughout the day so EE sent me another one but the second one behaves the same. The one from Plusnet never did that.But I also notice...
Apologies if these topics are covered elsewhere, but I'm struggling to make a decision! Currently have EE basic broadband and a BT landline and I'm happy with both. However, I'm considering upgrading the broadband to what EE call "Fibre Broadband", ...
Can existing EE customers get the home essentials tariff from BT
A year ago I upgraded my phone and when I was there I switched my broadband from plusnet to BT through EE. I specifically asked if I needed to cancel my old broadband the girl in the store said no she would inform them about the change and I didn't n...
Hi all, Sorry if the solution to this is really obvious but I’m struggling to get this sorted. So I want to port forward my PS5. I’ve gone into the EE router setting, found the PS5 and clicked on static IP, then saved. Unfortunately, this setting doe...
Trying to track my BB order but keeps saying invalid order number - number stasts DKI
Seems like a local cabinet was crashed into. Broadband was out for many customers on our street, for BT, EE, others except Virgin. It was out most of Tuesday, back late Tuesday night, out again Wednesday morning, then back again later, until Friday e...
