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Bill from previous supplier

Champa1944
Investigator
Investigator

‎26-07-2022 09:57 AM

I Keep getting large bills from my previouse suppier EE salesman told me they would deal with it and it would cost nothing .

 

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8 REPLIES 8
Leanne_T
EE Community Support Team

‎26-07-2022 11:42 AM

Hi there @Champa1944

 

Thanks for coming here. 

 

Is the contract for a mobile account or home broadband?

 

Leanne.

0 Helpful
Champa1944
Investigator
Investigator
In response to Leanne_T

‎27-07-2022 09:20 AM

Broad band only the salesman told me that there would be no cost to me for the change but previous supplier keeps sending me bills for over £400

Sent from my iPhone
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XRaySpeX
Grand Master
Grand Master
In response to Champa1944

‎27-07-2022 09:24 AM

Who was your previous supplier? If it was Virgin Media it was your duty to cancel it. VM is the main exception to the process that migrating your BB auto cancels your old BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Champa1944
Investigator
Investigator
In response to XRaySpeX

‎27-07-2022 09:32 AM

Previous supplier was plus net EE have handled the change over I have done nothing, they told there would be no cost to me

Sent from my iPhone
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XRaySpeX
Grand Master
Grand Master
In response to Champa1944

‎27-07-2022 09:38 AM

@Champa1944 : Unless you got a 2nd landline laid to your home your BB should have auto migrated from PN to EE & your PN contract should've auto cancelled. 

 

However if you switched from landline BB (FTTC or ADSL) with PN to Full Fibre (FTTP) with EE, 1 does not replace the other & it is your responsibility to cancel with PN.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Mustrum
Ace Contributor
Ace Contributor
In response to XRaySpeX

‎27-07-2022 10:04 AM

@Champa1944  a bill for that amount suggests PN think there is a long time to go in your contract with them.

 

That said, their billing system has been known to  have some issues.

 

Some more details would help direct your next steps.

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Champa1944
Investigator
Investigator
In response to Mustrum

‎27-07-2022 10:44 AM

What details do you want!!!

 

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Mustrum
Ace Contributor
Ace Contributor
In response to Champa1944

‎27-07-2022 10:48 AM

Were you still in contract with PN?

Is there any detain on the bill saying what it is for or a breakdown?

Have you posted on PN forum?

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