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Broadband Invalid Tracking No

PatK1000
Investigator
Investigator

‎25-07-2022 10:50 AM

Trying to track my BB order but keeps saying invalid order number - number stasts DKI

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎25-07-2022 12:11 PM

Hi @PatK1000

 

Thanks for coming here 🙂

 

Have you received an email or text to let you know your equipment's on its way and given you a reference number with a link, so you can track it online? 

 

Leanne.

0 Helpful
PatK1000
Investigator
Investigator
In response to Leanne_T

‎25-07-2022 12:23 PM

No not yet

0 Helpful
Leanne_T
EE Community Support Team
In response to PatK1000

‎25-07-2022 12:32 PM

Thanks @PatK1000

 

The email or text will have the tracking details for you. 

 

If you would like an update, please give us a call on 0800 079 8586. 

 

Leanne 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎25-07-2022 02:50 PM

Is this for fixed Home BB or mobile BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
PatK1000
Investigator
Investigator
In response to XRaySpeX

‎25-07-2022 02:53 PM

Home BB

0 Helpful
Leanne_T
EE Community Support Team
In response to PatK1000

‎25-07-2022 03:44 PM

Thanks for coming back to us @PatK1000

 

If you call us the team will provide an update on your order 🙂

 

Leanne.

0 Helpful