Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My wifi has not been working for 2 and a half hours now, I’ve called the number but they are closed. I have restarted my router many times and changed the wires but it still is not working. It keeps flashing yellow will go green for a minute but then...
I recently upgraded to the full fibre 900mbps download at the start of March. The minimum guaranteed download speed said to me was 450mbps, now next to the router through wi-fi i was receiving 500mbps but upstairs was my pc is i had no wi-fi at all. ...
Hi all, as the title specifies I am having issues connecting to the company's vpn server. I have not had such issues before that were not resolvable by either restart of the router or my pc. Unfortunately after trying both restarting my router and my...
So how do we find out when an area is going to be switched to full fibre?!Despite being sent an email telling me that I could switch to a lower payment after ringing I was told I couldn't as full fibre was coming to our area and I'd have to pay over ...
Hi
Hi, i was ordered ee fibre 500 and was sent a smart router with no modem, my wall only has two ports, how do I contact ee to get a modem and technician to install it? all the links ive found dont let me directly contact ee
Can I change back to bt as I can not get in coming calls
HII'm not sure I'm explaining this very well but here goes. I've set access control times for my young teenager so that he can't get online after 11.30 at night until 9.00 am the following day. I've set them up for his Xbox, phone and tablet.It's ...
I have recently left EE and paid my final bill but the direct debit has been taken again before I had a chance to cancel it. Can anyone advise how I can get this money back.Many thanks
Hello! I am wondering as I am leaving my flat sooner than expected.. how can I arrange to finish my broadband plan at month 18 instead of 24 (6 months early) I can´t find information online. Let me know,Thank you!
