Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Unbelievable! My landline isn't working and I have to pay £16 to speak to someone and get the problem sorted. Excuse me, EE is sacked for total incompetence
I bought broadband through ee, everything though is done by BT. I’m trying to connect my broadband to my account as I’d like to now purchase a phone contract and I know I’m an existing customer. However I cannot find my billing account number. On my ...
Hi. My websites on TSOHost have been subjected to malicious code. All of this has been sorted now but the hackers appear to have blacklisted my own IP address so I cannot retrive my webpages over my EE wifi.In order to solve this for me, TSOHost have...
Hi i have a long ongoing problem with my broadband, it keeps turning off and back on again it does this at least a few times a day and sometimes more and when checking the logs for the router it just says that it was turned off so i think it a power ...
hello ee. where is my internet????????? and I pay for services. only a red light
Hi all,I am in the process of finding a broadband provider at our new home which we are due to move in to at the end of this month. We are currently on Virgin Gig1 so are very spoilt, as both my wife and I work from home which involves spending most ...
For the past week or so, I've been experiencing high and fluctuating latency when playing games online. For the best part of three years, EE Broadband has been reliable but Rocket League for example has been impossible to play with he variance in pin...
Any suggestions to how I can I get this working again? I have tried switching it on and off. It is a bt.com4/broadband that EE provided.
