Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have set up a montly direct debit with EE for the broadband service. After an automatic compensation, there is now credit in my account.How can I pay my next bill using the credit? Will EE still take my direct debit next month, as I cannot find the...
HiI have just switched from BT to EE internet. I’m trying to access my new bill in my existing EE mobile account. It’s asking for account number which has been not given fully to me via email. How do Zi set it up ?
Hi is there something wrong with broadband mine been off about 1 hour
How do I get to talk to someone about my broken EE Broadband, I am tired of going round in circles with the diagnostic bot !
I was today persuaded by EE to transfer my broadband over to BT for faster speeds and cheaper bill. I have only had my EE broadband contract for 3 months and now really worried about getting a huge bill for early termination. Are EE & BT transferring...
Can anyone advise how long does it take for the Landline to become Active after migrating from BT Broadband & Landline to EE . Broadband working but Landline NOT
Whenever I enter the password for my wifi I get a message either saying its incorrect or cant connect.I had the same issue with the mobile until I scanned the QR code and so now it's ok, just need to connect the laptop. The Qr code showed the passwor...
Hi. I placed an order on 27th November to change broadband from bt to EE. I was guaranteed there would be no switch off or any time without the Internet as I work from home. Internet is due to switch tomorrow and my order says not dispatched for the ...
Hi.Please bear with this long post.I was provided a hybrid to tide me over the weeks till my broadband was ready. It was working fine.My broadband service was ready yesterday. I removed the ethernet cable and power plug and connected the grey end cab...
Hi all. First time posting and i need you help please.Today at 2:00pm my router started flashing light blue. I restarted the router, i did a factory reset but nothing. The thing is that the account is in my gerlfriend's name and phone and she sent th...
