Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45711 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89003 Views
  • 11 replies
  • 12 Helpful

External IP address - dynamic or static?

Hi all, I running a VPN of my Raspberry pi, which seems to work fine, until x amount of days and then the connection just fails.  Disconnect the VPN. Works fine again. It must be the VPN I hear you say. After a reinstall, it works again, however I th...

w1lkesy_ by Investigator
  • 1942 Views
  • 5 replies
  • 2 Helpful

Abysmally slow broadband

My current speeds as of today are in the 1/2 mbs download range, I am paying for the fibre plus package. I've noticed the speeds get slower the past month maybe, but nowhere near as low as this. I know the fault has nothing to do with any internal wi...

change supplier

EE have contacted me  by telephone offering better deal than bt, but, online and tv ads suggest they are working with bt, what am I not understanding?

denton2021 by Valued Contributor
  • 468 Views
  • 6 replies
  • 0 Helpful

Resolved! Wifi6 + modem AiO

Hi, I'm looking to change from having a wifi/router box and separate modem to having a combined modem/wifi router all in one device. I'm on EE Fibre Max 300 which I *think* is g.fast for the modem part and would like to switch up to wifi6. Can anyone...

dacarlo by Contributor
  • 493 Views
  • 3 replies
  • 2 Helpful

Issues with broadband

I’m having lots of issues with my broadband.the hub says I’m connected but my devices say different.it constantly disconnects,if I am able to connect,it’s pretty slow and the buffering.yesterday I’d say I lost connection at least a dozen times.I wish...

Praise for staff member

I just would like to say Carmin from Newcastle bt and ee call centre was fantastic! Really helpful and polite, so happy on the phone and did everything she said she would. She had only been working for 3 months but seemed to have so much experience! ...

Abssz98 by Visitor
  • 300 Views
  • 1 replies
  • 0 Helpful

Re: Porting landline number to VoIP provider

Is there any more information that can be provided regarding the process for porting landline numbers. My have broadband and a landline with EE and in 2 weeks it will changed to have the landline removed. My questions is can the number be ported to a...

Hendy999 by Investigator
  • 1265 Views
  • 8 replies
  • 1 Helpful