Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Broadband dropping out

All I want to do is watch Drag Race on iplayer, sigh

Ee broadband

Hi can anyone advise what I can do about a broadband contract at a property I no longer live at. My ex is using the broadband I’m paying for but I no longer live at that address. How can I end the contract ?

Compatible WiFi 6 Router for Fibre Max

Hello Two days ago I had Fibre Max 500 installed. Installation was a good experience from Open Reach..issue I am trying to overcome is to find a compatible third party router to replace the supplied Smart Hub.Cut a long story short, I have a complex ...

Broadband

I have appointment today to get my broadband fitted in today and was wondering if it’s still going to happen

Hi I’ve been accepted for by broadband via credit check what are my chances of g

Re: EE persuaded me to switch to BT

I have had exactly the same problem. When EE switched me in store they told me the same. They said they would arrange the switch and I have the paperwork to support this. EE however refuse to end my broadband contract with them and so I am paying for...

complaint

I have been a loyal ee customer for years. Always impressed by customer service. To upgrade and leave ee I waited for 30 mins only to be told no good deals to be done even though I have no functioning wifi at present and have mobile phone and home br...

Re: How do I change the adult content filter. I am over 18

Hello How can I change Adult on the WiFi?

Home broadband. Who you gonna call - BT or EE

My home broadband is less than 1Mbps. Should be 30! Who do I call - and how?

broadband upgrade options Inclusive or exclusive of VAT ?

I am looking at the so-called upgrade options / plans for broadband and landline.to be able to see if better / worse than current deal I need to know if the deals offered are Inclusive of Vat ?Also, what penalties if need to opt out of 24-month contr...