Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44503 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86287 Views
  • 11 replies
  • 12 Helpful

Router no show

So today is my live date. Was advised my router would be delivered 2-3 days beforehand, when it was actually only posted on Tuesday, which I find poor considering the order was placed a couple of weeks ago.I received a tracking number which shows it’...

JasonLFC by Investigator
  • 446 Views
  • 3 replies
  • 2 Helpful

Full Fibre disconnected

Hi,I have had Openreach install FTTP on 23rd May then waited for another engineer visit to activate on 30th May - There were Openreach vans working on the road and the new connection started to work - so thought nothing more of it, happy with my new ...

Connecting to a Smart Disc

Hi, I have just upgraded to the 500Mb home broadband with 2 Disc's as we live in an old cottage with bad ring mains so all options to get wifi have previously failed..I can safely say the disc's have done a fantastic job at increasing the Wifi covera...

53Buick by Explorer
  • 519 Views
  • 2 replies
  • 0 Helpful

Resolved! Change the home address

Hi there,I am now currently the EE broadband user without landline service and since I am now moving to a new house, I would like to know how I could keep the use of EE broadband and do I need to sign a new contract with EE? I checked EE that it also...

Gawong93 by Visitor
  • 713 Views
  • 2 replies
  • 2 Helpful

Activation Date

Hello, I am considering purchasing EE Fibre Broadband but I’ve seen reports of the activation date being 3-4 weeks after the initial order. Whereas other providers are 4-14 days, usually on the lower end. I am just wondering if this has changed since...

Druuuu by Visitor
  • 9267 Views
  • 4 replies
  • 1 Helpful

Resolved! WPS button flashing

I rarely use WPS as its a potential security issue. So surprised that on its own I noticed the WPS button on the bottom left of the router was flashing blue. I did not activate it. So worried 

andytkho by Explorer
  • 1598 Views
  • 4 replies
  • 1 Helpful