Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
  • 12 Helpful

complaint

I have been a loyal ee customer for years. Always impressed by customer service. To upgrade and leave ee I waited for 30 mins only to be told no good deals to be done even though I have no functioning wifi at present and have mobile phone and home br...

alexst27 by Visitor
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Resolved! Modem recommendation for firewall router

Hi all,Have seen a few of the posts on here but none seem to relate to firewall routers.Just wondering if anyone on here can recommend an EE-compatible (on Fibre Plus package) modem to use as a bridge modem for my firewall router, as tried a Draytek ...

Roots71 by Investigator
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  • 18 replies
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Smart Wifi coverage not doing great

Help!I've been with EE years for wifi, phone and mobile. We are fairly rural so we have limited provision of anything faster than 19!Up to Feb 2022 wifi coverage around our home was OK with extenders. Then it just wouldn't reach our bedroom, 7 metres...

JoCo1 by Investigator
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Broadband dropping out issues

Hi it appears that the broadband has been dropping out since yesterday? I’m in the Birmingham area and the router has red light. Or no light at all, after a few minutes it returns. Please can you advise on why this occurring? Regards. 

SMART HUB ISSUE

we changed our broadband supplier to EE because SKY prices was going up more and more each month so we decided it was time to find a better deal.I contacted EE because i have never had an issue with our mobiles and was very happy as a mobile customer...

TG247 by Explorer
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  • 4 replies
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