Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44691 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86832 Views
  • 11 replies
  • 12 Helpful

Broadband Credit Check

I tried to order the Full Fibre Max broadband package and was told that they were unable to confirm the credit check and would be kept updated.It has been 5 days so far and have received no further emails or texts, does that mean the check failed or ...

Change eve installation date

I need to re-schedule this appointment please.  I have tried to phone but I amnot able to get through. I am currently in Florida and affected by the hurricane. Can this appointment be delayed by 2 weeks please ?

JFL85 by Visitor
  • 358 Views
  • 1 replies
  • 2 Helpful

Connectivity issues

We cannot connect to our Wordpress admin page and we've been advised that there are connectivity issues on the trace from our computer to the server’s IP.Can this be checked please?

Dennis66 by Established Contributor
  • 512 Views
  • 12 replies
  • 2 Helpful

Ee broadband

Hi can anyone advise what I can do about a broadband contract at a property I no longer live at. My ex is using the broadband I’m paying for but I no longer live at that address. How can I end the contract ? 

Compatible WiFi 6 Router for Fibre Max

Hello Two days ago I had Fibre Max 500 installed. Installation was a good experience from Open Reach..issue I am trying to overcome is to find a compatible third party router to replace the supplied Smart Hub.Cut a long story short, I have a complex ...

Broadband

I have appointment today to get my broadband fitted in today and was wondering if it’s still going to happen 

Re: EE persuaded me to switch to BT

I have had exactly the same problem. When EE switched me in store they told me the same. They said they would arrange the switch and I have the paperwork to support this. EE however refuse to end my broadband contract with them and so I am paying for...

Deb82 by Investigator
  • 1500 Views
  • 17 replies
  • 1 Helpful