Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45408 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88352 Views
  • 11 replies
  • 12 Helpful

Resolved! Using a VPN with EE full fibre

HelloI am planning on running a VPN on my router to give me extra privacy and a dedicated IP address (using an openVPN profile from NordVPN)Am I allowed to do this under the terms of my agreement with EE?  I would have thought so but wanted to check....

Daviesapn by Valued Contributor
  • 705 Views
  • 1 replies
  • 1 Helpful

Broadband engineer missing

Hello, Openreach engineer was booked yesterday to set up a broadband and landline and they are missing. I've been at home for two days waiting for them and they just didn't came. When I call them they say they will come but it never happened. I lost ...

Mamd1982 by Visitor
  • 466 Views
  • 1 replies
  • 0 Helpful

Bt email

I've got a Bt Email address, thinking of moving to EE. Ive been told by EE that I can  keep my Bt Email address. Thanks 

Resolved! Home move

I've just got the keys to a new place, things have moved so fast this week. Does it really take 3 weeks to change my BB from one property to another? This is a rented property and I only had confirmation Tuesday

TP61 by Visitor
  • 513 Views
  • 1 replies
  • 1 Helpful

Resolved! I want to cancel my account

Hello, I have an EE account at my home in Wales but I am now residing in New Zealand and wont be back to the UK until summer next year 2024 so I would like to cancel my home broadband. I can't afford to wait hours on an overseas call. How can I go ab...

UnsteadP by Investigator
  • 858 Views
  • 8 replies
  • 5 Helpful

Fibre Broadband leasehold property

Just wondered will the open reach engineer definitely need to drill the line into the property?. I’m a leasehold flat so aren’t allowed anything done to the building.  If this is the case will need to change broadband type completely.  Thank you 

ZKirby22 by Visitor
  • 557 Views
  • 1 replies
  • 0 Helpful

Kylie

My ee broadband keeps going down all the time I don't no what is wrong with it its been like it for 6 days now its a joke 

Grovell by Visitor
  • 322 Views
  • 1 replies
  • 0 Helpful

Upgrade broadband to fibre with landline

Upgraded my ee broadband from standard to fibre with landline. Lamdline is with bt. Got router ok set up and got activate date. Went live on 4th May 2023 , everything seems fine . But haven't heard anything from bt about the landline change over or f...

Tess21 by Explorer
  • 462 Views
  • 3 replies
  • 0 Helpful