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Broad band down

Georgia190909
Visitor

‎01-06-2023 08:03 PM

Hi my broadband is down switched of and back on no change

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2 REPLIES 2
Mustrum
Ace Contributor
Ace Contributor

‎01-06-2023 08:36 PM

Hey @Georgia190909   alas customer service is closed now, but is you phone working - if you have one?

You could follow the steps in the Help pages if it is still not working https://ee.co.uk/contact-ee/technical-support/broadband-landline 

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XRaySpeX
Grand Master
Grand Master

‎01-06-2023 08:38 PM

@Georgia190909 : Welcome to EE's Home Broadband Forum.

Is this your fixed Home BB?

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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