I want to cancel my account

UnsteadP · ‎23-04-2023

Hello, I have an EE account at my home in Wales but I am now residing in New Zealand and wont be back to the UK until summer next year 2024 so I would like to cancel my home broadband. I can't afford to wait hours on an overseas call. How can I go about cancelling? Is there an online chat service or email I can use?

XRaySpeX · ‎23-04-2023

@UnsteadP : If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice. If you are still within your min term you will be liable to pay early termination fees for the rest of the term.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Chris_B · ‎23-04-2023

@UnsteadP You have to call customer services in order to terminate.

UnsteadP · ‎23-04-2023

What is the best number to call from overseas? I am calling from New Zealand.

Chris_B · ‎23-04-2023

@UnsteadP This number +44 7953 966 250

UnsteadP · ‎23-04-2023

Thanks mate. 👍

XRaySpeX · ‎23-04-2023

@UnsteadP : If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice. If you are still within your min term you will be liable to pay early termination fees for the rest of the term.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ArvindHickman · ‎31-05-2023

Hi Chris,

im having a similar problem and this is a mobile number which will cost a fortune from abroad, with time difference also a problem.

Surely there must be a better way to communicate with EE via email?

XRaySpeX · ‎31-05-2023

@ArvindHickman : EE provide no email contact.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ArvindHickman · ‎31-05-2023

Thank you