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Broadband engineer missing

Mamd1982
Visitor

‎02-06-2023 08:35 PM

Hello, 

Openreach engineer was booked yesterday to set up a broadband and landline and they are missing. I've been at home for two days waiting for them and they just didn't came. When I call them they say they will come but it never happened. I lost already two holoday days at home just waiting for them. 

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1 REPLY 1
Mustrum
Ace Contributor
Ace Contributor

‎02-06-2023 08:43 PM

@Mamd1982   does your property already have a phone line? 

If so the Openreach engineer's work will have been in the cabinet and/or exchange with no need to visit your property.

But if not is it a new property? And have you spoken to EE Broadband Care Team/Customer Services?

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