Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45897 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89346 Views
  • 11 replies
  • 12 Helpful

Resolved! Smart Hub 2 Return - From BT to EE broadband

Hi,Just switched over from BT, but have been asked to return 2x smart hub 2 devices? I dont use the smart hub and use my own router, i only have the 1 that BT previously sent me. Why is EE asking for 2 of them? I've previously sent back old ones to B...

bomber456 by Investigator
  • 1070 Views
  • 6 replies
  • 4 Helpful

Recomendation: Router for Fttp

I'm looking for recomendation about router to use with FTTP.I'm thinking about Draytek as know this company, they are doing realy good products.I would like to have better control over network at home, current hub plus not allowing this.

maw2be by Investigator
  • 2893 Views
  • 5 replies
  • 1 Helpful

No Streaming or Connectivity to Tablets

No Streaming connection to my tvs (Netflix etc), no connection to 2 of my Tablets & no connection to my Kasa plugs. I have rebooted & updated apps etc to no avail.I'm unhappy....my partner after 2 weeks away working is not gonna be pleased. Also it's...

egaaronp by Visitor
  • 403 Views
  • 1 replies
  • 0 Helpful

Resolved! Smart hub plus, wireless backhaul?

Hi,I've just migrated to EE from BT on a 1Gbps, full works plan.   I have just recieved my new smart hub plus and a smart wireless plus extender.   I know this supports WiFi 6 but I have no idea if it's a tri-band hub or not and uses a separate wirel...

Wraith1273 by Valued Contributor
  • 1030 Views
  • 4 replies
  • 3 Helpful

Cancellation of broadband / telephone package

I recently placed an order for broadband and telephone but decided I no longer required it, as my speeds with BT are far faster than what EE is offering, and with having a full schedule with a variety of appointments mainly medical and unable to acco...

muckram by Visitor
  • 895 Views
  • 2 replies
  • 1 Helpful