Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45210 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87914 Views
  • 11 replies
  • 12 Helpful

Migration

I'm giving it one last chance, I phoned the 0800 number on Mybt, but due to an open order which hasn't even been started, they're going to phone me back tomorrow at 4pm, and hopefully they'll give the 900mb at the advertised price on the website of £...

WiFi connects and hybrid connects are they needed ?

Hi there I hope you can help and sorry if it’s long.Basically I called EE up to sort out my sim only deal with EE and the lady dealing with me  said that because my BT broadband was finishing soon she could do me a deal with new EE broadband to repla...

JJK73 by Investigator
  • 978 Views
  • 4 replies
  • 0 Helpful

Backup on SH31B router

Good day as I am new to EE from BT, I used to use a Netgear Router but for some reasons it is blocked now, can someone please tell me how to backup the SH31B router? Thanks in advance!

Tim080324 by Investigator
  • 389 Views
  • 3 replies
  • 0 Helpful

EE Smart Hub & Smart Wi-Fi disc

Due to being mis-sold a package, I originally ordered the 1.6gb Full Fibre and have already received a Smart Hub & Smart Wi-Fi disc.I found out today that BT transfers aren’t allowed to have the top speed, it’s new contracts only.So if I accept the 9...