Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I've seen a few threads taking about this but it seems that they've never been resolved. I game using PS5/XBox and since upgrading from BT to EE have been hit with the above problem. The XBox will display 'moderate NAT UPNP not successful'. If yo...
I ordered Broadband with VOIP landline on 18/06/25 and am still trying to get this completed as at 15/08/25. I finally got my broadband activated on 30/07/25 and the landline a couple of days later but with a new number despite being assured I would ...
Hi all I'm venting and maybe someone can provide some insight or advice.Moved into our new home 3 weeks ago, moving home order was placed 3 weeks prior and the house already had copper lines but the village has full fibre so as a new occupier we have...
My newly delivered router is still flashing orange after 90 mins.
I had such an issue with connecting my WiFi box and I called EE for help. Anita was the best help I have ever had, was so lovely, communicative and helpful. She deserves a pay rise ! thank you Anita
The site online-go.com uses WebSockets to connect the browser to its servers. Since a week or so ago, these connections stop responding 20s after they are created and disconnect after another 20s. This happens every time.It always happens when conn...
I have a smarthub plus and neither via the app or the admin panel across any browser is there the possibility to remove an unconnected device .On my previous BT Home Hub router there was a button when using the admin panel to "remove" an unconnected ...
Hi folksI have just joined EE for their broadband and landline. I already have their mobile phone package however not everything in my kit has arrived today and tomorrow it’s due to be switched on.I have just joined EE for their broadband and landlin...
Hi Jeff have you resolved this issue yet as I’ve just switched my broadband from Vodafone to EE and I’m now showing that I’m connected to Vodafone WiFi but everything is working fine. It was saying EE to start with then the EE app asked me to scan th...
How do I send my broadband box back
