Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I want to change my password on my hub
Is there any way to switch on a paused device apart from the app? This is not the first time this has happened. No warning comes up on the app about scheduled work. Now when it is needed desperately we can't switch pause off and no one is working in...
Hi, I have two of these - both are set up and showing on my home network buy only one has devoces connected to it. The newer one has none.How do I move some of the connected devices on to the now nearer 2nd extender? Thank you.
Hi, I have read a few articles but none really answered my question. So my router is transmitting the open EE WiFi channel - I have opted out of EE WiFi but it’s still here despite opting out and resetting the router etc - there’s no physical setting...
So basically yea I just woke up yesterday morning to take my lil sis to school ,I was getting ready so she stayed down stairs cause she wanted to watch pepper pig or something. Then she called me saying the tv aint working.And it was working cause th...
Yesterday I rang EE to order the hub pro and extender for £10 a month.It was confirmed that nothing else would change in my account and my broadband contract end date would not change. (I did ask about upgrading to 1.6Gbps but was told I couldn’t. No...
HiWe've been upgraded to a Smarthub plus from BT but are having lots of issues.Numerous websites won't open on our devices- for instance BBC iPlayer and Google.co.uk - but others including Google.com do open and work normally.If we turn broadband of...
I have had Full Fibre 500 installed in July 2025. With 5 phone calls and multiple incidents opend i cannot link my broadband to my EE ID. It just says "We're having trouble linking our product right now".This has been like this since i switched from ...
