Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have two Home Phone devises which should connect to the hub using the home router's WiFi . Only one of these instruments is connecting the other has an error message "no link to the hub" and does not list a means of registering the phone. How do i...
I’ve just started a new job was wondering if could get a extension on paying my bill
Hi, I have lost the card out the back of my router with password's etc on it. Where can i find them?ThanksClaire
I recently moved into a three-storey terrace house and my broadband is struggling to reach the attic. What are my options to help with this please? Preferable affordable and not overly complicated.
Hello, recently me and my partner have moved property and we purchased EE broadband 2 weeks prior to moving in as we knew there was going to be a delay with the activation date. fast forward to today and our activation date was yesterday, although no...
Hi EE or anyone?I've recently been forced to down grade from g.fast to ADSL VDSL (80Mb) given no other options exist yet and I've just spent the day sorting out my network post migration.On my journey I discovered this insanity: https://community.ee....
Although it's hard to be certain about what's going on, I've noticed the following a couple of times -After 5-6 days of the hub left running, when a PC is next started it's no longer given an IPv6 address / DNS - as can be seen in Windows network in...
Hi, we moved home on the 16th of may this year, we expected as usual, that our broadband connection with EE/BT would be up and running ready for the start of our new tennancy, however we recieved a message from EE saying we needed and engineer visit ...
So, forced to move from plusnet to ee cos still wanted to keep landline.New huge router all up and running yesterday and all works ok.Had to change cos, words to the effect of:-"Oh, we need to change everything cos the old copper wires are old tech a...
HiI’ve recently been moved from Plusnet to EE and am finding the coverage from the new router is not as good. It doesn’t reach as far as the old router and as our 4/5G connection here isn’t great, it’s resulting in us losing internet connectivity. I ...
