Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all,I recently signed up to 1600Mbps full fibre with the Smart Hub Pro. Since the upgrade I've been experiencing issues with random disconnections when using my PC, which is connected via ethernet. I've tried connecting to a different port on th...
As a long time loyal customer of BT and then EE its outrageous that I can only upgrade my70mb to 900mb even though 1,6GB is offered to new customers at nearly the same price that I am paying for 70mb+ £180 gift card UNBELIEVABLECome on EE Loyality c...
Just received a new digital smart hub Plus. No idea what I'm supposed to do with it !OK, watched a couple of EE videos, nothing like what I have ! As far as I can see without ripping cupboards out, there is a junction box under the stairs where the c...
Broadband has gotten expensive! So currently at £41.25 a month 67mbps. Contract ends November 2025. New customers are offered £27.99 for same speed, but renewal for me is £45. I get discounts on 5 sim only contracts, but that’s inflated as be...
Hi everyone,I used to have access to an “EE WiFi” hotspot near my postcode, and as an EE customer I was able to connect and use it without any issues.However, over the past 15–20 days, I’ve noticed that the EE WiFi network is no longer there (not sho...
So I'm currently a BT customer with full fibre FTTP 300 and digital voice. I am thinking of migrating full fibre 500 and digital voice package on EE when my contract ends. As I currently have the smart hub 2, I was wondering if EE would send me their...
Hello, I've been having problems with my BT 4600 phone/answer machine. I've just switched over to EE and Digital voice. Basically, I've asked them to increase the number of rings on the EE 1571 voicemail to 10, and I've set my BT4600 answer machine t...
I am very curious, last September I received an email containing the following Hello,The next evolution of our broadband is here. And we’ll be upgrading you to our new and improved broadband for free, so you can get access to our best service. Yo...
I previously ran a Vigor 130 ADSL/VDSL modem with a Synology RT2600ac router on my EE 80 Mb line without any issues. Unfortunately, about six months ago the line started dropping frequently, and EE asked me to reinstall their own kit (EE Smart Hub Pl...
