Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi.I am moving house next month. I currently have an EE contract for another year. The new property has BT broadband. Please help me understand issues I may face. Is a direct switch possible without penalty? Anything else I need to be aware of in adv...
i swapped from BT a few weeks ago because the broadband was really bad,you stated i should change to EE,the broadband is even worse,please sort ASAP
Hi, I'm having an issue with port forwarding on my EE Smart Hub. Has anyone experienced this before?
Every 10-15 minutes the WiFi just loses connection and start flashing orange we have had this problem before with the power lead not giving out enough power too the router but we got sent a new lead but the same issue keep happening any idea on how t...
Hello Good Morning, EE has been sending me around in loops and their 0330 1234 150 number is broken. They asked me to press hash while I am dialed on that number to speak to an advisor, and when I pressed hash, I was then told, while still on the ph...
So i am having an issue with my EE Broadband and cannot pinpoint what it is. My Wi-fi keeps flopping on my devices, i have narrowed it down to something to do with Ethernet going into my PC or my PC itself (cant see it being that). Looking at the Eve...
Just had replacement hub delivered but no red end cable included??? I had no broadband or phone for a couple of days. Was told engineer would visit waited in 5 hours no visit. Problem started at 1.30pm finally got a human call at 6.30 pm. ???Turns ou...
When I log into the hub via the IP address it is incorrectly showing my wi fi as disabled - it 100% is not --- its working fine
Hi all, since changing from Plusnet to EE broadband on 25th Aug' my email will not send, although it still receives. The current settings (that used to work) using POP3 'incoming' is: mail.plus.net / port server port # 110 (which is ok) . Outgoing' ...
