Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI am changing my broadband from BT to EE (same company). I use my TP link AXE75 router as opposed to the BT hub. How do I connect the digital voice adapters to the TP link router to connect my home phone which is changing from analogue to digital?
Anyone else having the Wi-Fi pro 7 hub just flash orange I have had it since 7pm and tried everything reset, unplugged, checked cables everything and still not connecting. And apparently from what I can see there is nothing wrong with the network in ...
My devices drop in and out of internet constantly but every time I call EE they run a check and say the internet is showing it is working perfectly on their remote check. They push back against every thing I say repeatedly saying that the signal is ...
My 97 year old mother’s router is just flashing orange. Have tried switching off and removing plug for 3 minutes and also doing a reset with the same result. Cannot use my mobile to phone EE on 03301231105 as they only then want to communicate by tex...
I have SMART sockets which I'm having difficulty connecting to the EE network.I am trying to connect to a Compatibility N/W set to 2.4GHz onlyDealt with manufacturer's support - As a test they got me to create a new network by using my mobile phone ...
Can I speak to someone
Hi,After coming back from holiday I saw that my router had been updated (giveaway was the option for the beta GUI on the web console). The update seems to have completely broken the usage of the 6Ghz band. When ever one of the 2 laptops or 2 google ...
We will be moving home end of October if all goes to plan. We will temporarily have 2 homes for about 3 months whilst our current property sale goes through. Is there a way we can have our permanent contract at new house, and an EE wifi dongle of som...
I transferred over to EE from BT ON 31st July 2026 and had an issue with not being able to manage my Broadband on the App. It has taken until today 14th September 2026 to finally have the issue resolved. I spoke with quite a few people during this ti...
