Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why am I getting repeat requests to return kit. I have already sent it back and had an email saying it’s been received. I am still getting emails I have spoken to customer support and even got them to send an email to me saying they have received the...
After logging into my EE account online I only have access to my mobile bill. There is no sign of my broadband bill or landline bill and no way of emailing EE for guidance. Has anyone else had this issue and resolved it.Thanks
Hi, Just switched over from an old BT Hub to the New EE one but can't get my heating gateway (Salus It500) connected to the internet. Have plugged it into a LAN port (as with BT hub) but it doesn't connect..........any ideas?
I have terminated my EE broadband contract because I have left the UK, but they are still wanting my router back. Fair enough. EE have sent a returns bag but have failed to email me a returns label, despite several repeat requests. I have never, ever...
Currently on holiday in Spain and my BT internet mail has kicked me out. I have tried my password but it’s not accepting it ?? So frustrating Anyone help with this please much appreciated
My street has had all the full fibre infrastructure installed and I was successfully able to sign up to ee full fibre broadband with no major issues. My neighbours who were previously showing as being able to get full fibre (but were waiting for exis...
Hi all, recently moved to EE from BT so received a new EE router. After setting up had difficult with linking some items to the router and I am still unable to connect my Youshiko weather station. I have tried all he usual resets and tricks, disablin...
Installation cancelled 20 times
Been with EE for 18 months and in that time I have had no end of issues, I have had box replacement 3 times, new wires put in for phone lines because a contractor spliced through them and caused a short circuit, now I cant access my ee app or log in ...
Ok so I renewed my contract in March don’t know why but thay sent me a wifi pro may b stock issue I don’t know was not complaining so bag came sent the other one back but apparantly I should lot of got the pro that are trying to make us pay the extr...
