Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
EE Customer Service has gone down the pan, constant lying and going in circles.1. Told by Live Chat that my EE One discount would be applied to my ongoing contract if I took out EE Broadband and would be applied on my next bill. This didn’t happen.2....
Hi. It’s a couple of days that internet connection is gone suddenly. The router has a solid green light, then flashing green light and then orange for a couple of seconds and then restart again. I tried to turn on/off ecc. Still can’t see any WiFi .t...
Hi Everyone!Please see my review below, 1). Engineer Appointment was 8am-1pm and the gentleman arrived around 9:15am and gave a courtesy call 10 mins before too!2). Swapped the little ONT box within 5 minutes, just took off and added new one - turned...
EE has notified me by email that the price increase from April 2025 is 5%. However they say that my monthly payment will be an extra £3.00!I am paying £29.99 now, which means that the increase should be no more than £1.50!So where does the extra £1.5...
TLDR! EE are currently an absolute shambles and it is a disgrace. If you are reading here and with BT, and they are trying to tempt you to EE with discounts, DO NOT DO IT unless you are happy to pay the full cost and more of the package offered. Yo...
I have recently moved to EE and have set up my parental controls but they don't seem to pause when they should. Any ideas?
I am setting up my new smarthub router but getting stuck at checking the firmware stage - page goes blank. I assume that i can upgrade firmware by going straight to the router through a browser and using the admin password. What is the IP address?
I have 1.6gb with EE Smart Hub Pro and 2x Smart WiFi Pro.I’ve had this for a few months now and it’s been excellent overall. It felt if anything a bit frantic and unstable at times but everything worked. WiFi Speed tests would bounce about a bit befo...
Upgraded to full fibre broadband in March 2024 with assurance from EE that the service is guaranteed as hybrid hub would take over if main hub fails. Not had any internet service today and EE unable to resolve issues. They have arranged engineer visi...
Currently my Smart Hub Pro is sitting at the below App and Firmware versions, anybody's updated to anything newer?App version:2.34.2Firmware version:r2.64.3-R-1213091-PROD-1
