Internet Down

[Theviking2]

Internet went down on Monday and we still aren't up! There has been no communication regarding what the problem is and the tracker says 16 more hours...it said 17 hours 6 hours ago! 

Fortunately I have unlimited mobile data on my account as long as I turn off the wifi (thank you EE shop) but the bods need to get on and improve things, I need my cctv working, this is why I left sky as 11mbps doesn't get a Ring Doorbell working (you need at least 20). I also felt Sky was ripping me off.

If EE can't provide good service you will have to let me switch to O2 with no penalty if they are a  better provider.

[XRaySpeX]

Internet down on what product/device? You say you can use mobile data instead. Does that mean your issue is with fixed EE Home Broadband?

[Mustrum · Accepted solution]

@Theviking2   Have you spoken to customer services to find out what is going on?

You mention 11Mbps, is that via your fixed line broadband, if so is that the max you can get on your line or has a fault been investigated?

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

Sign language services

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter

[JimM11]

@Theviking2 Your mobile will also be monthly contract so you do whatever with that!

[Ianmerton26-]

My broadband also went down on Monday had so many Openreach workers looking at the telegraph pole by my house where the unit had been knocked off it’s now Thursday and still not fixed, EE now saying it should be fixed by the 11th July total joke