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Does User Configured DNS on Smart Hub Plus Actually Take Effect?

XRaySpeX
EE Community Star
EE Community Star

The latest f/ware updated SH+'s allow you to config your own DNS instead of using EE's or does it? 

My f/ware today updated to version r3.8.11-R-1414606-PROD-83002 & the ability to not have AUTO DNS Servers but to config your own appeared under Advanced Settings > My Network. So I set them to OpenDNS (208.67.222.222 & 208.67.220.220). Browsing & suchlike still works.

However the page Advanced > BB > Internet still shows the BT servers:

Broadband primary DNS: 81.139.56.100

Broadband secondary DNS: 81.139.57.100

So which set of DNS is the router using?

(I did reboot router in between so that changes take effect as it advised.)

I've only just had this f/ware update. I dunno when configurable DNS 1st appeared in the f/ware updates. Anybody remember?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
1 SOLUTION

Accepted Solutions
bobpullen
Star Contributor
Star Contributor

@XRaySpeX - you're comparing Apples with Oranges.


@XRaySpeX wrote:

My f/ware today updated to version r3.8.11-R-1414606-PROD-83002 & the ability to not have AUTO DNS Servers but to config your own appeared under Advanced Settings > My Network. So I set them to OpenDNS (208.67.222.222 & 208.67.220.220).


Doing this is asking the hub to assign custom DNS server addresses as part of its DHCP offer i.e. when the hub issues a LAN IP to clients, it also issues the DNS addresses you have specified. If you were to run something like ipconfig from a connected Windows machine then you would see that the network interface has the custom DNS assigned. This means your connected devices are going 'straight to the source' for DNS requests, rather than proxying/forwarding them through the hub.


@XRaySpeX wrote:

However the page Advanced > BB > Internet still shows the BT servers:

Broadband primary DNS: 81.139.56.100

Broadband secondary DNS: 81.139.57.100


These are the DNS addresses assigned to the PPPoE/WAN interface of the router. They are assigned by the RADIUS equipment out on the Broadband network. Any DNS requests your hub makes is using these resolvers.


@XRaySpeX wrote:

So which set of DNS is the router using?


The router is using the BT/EE DNS; Your connected devices are using your custom DNS.

Assigning custom DNS via DHCP is probably the preferred method (rather than changing the hub's DNS) as it's removing a hop/point of failure from the mix.

View solution in original post

18 REPLIES 18
JimM11
Brilliant Contributor
Brilliant Contributor

@XRaySpeX Think it was one FW release back from what you have now! List below versions but may not be the date 100%. Someone posted when the feature appeared.

SH31B

FW: r1.35.0-R-1138091-PROD-83002 and the gui is at App version: 1.13.1.
FW: r2.68.11-R-1260390-PROD-83002
FW: r2.68.12-R-1270837-PROD-83002 and the gui is at App version 2.36.4. 09/01/2025
FW: r2.68.16-R-1296172-PROD-83002 and the gui is at App version 2.36.4. 31/01/2025
FW: r2.68.17-R-1303190-PROD-83002 and the gui is at App version 2.36.4. 14/02/2025
FW: r2.68.18-R-1303195-PROD-83002 and the gui is at App version 2.36.4. 11/02/2025
FW: r2.72.2-R-1302577-PROD-83002 and the gui is at App version 2.36.9. ??/04/2025
FW: r2.72.3-R-1302579-PROD-83002 and the gui is at App version 2.36.9. 11/04/2025
FW: r3.8.11-R-1414606-PROD-83002 and the gui is at App version 2.36.9. 23/06/2025

XRaySpeX
EE Community Star
EE Community Star

Thanks, @JimM11 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@XRaySpeX You should just check that your DNS resolver is where you are expecting it to be with your configured values!

XRaySpeX
EE Community Star
EE Community Star

How do I do that?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@XRaySpeX Always found this to be fairly good, https://dnscheck.tools/

I use google so partial sample of what is returned below.

Hello! Your IP addresses are:
BSKYB-BROADBAND-MNT
Your DNS resolvers specify your IP subnet (ECS😞
BSKYB-BROADBAND-MNT
Your DNS resolvers are:
Google
XRaySpeX
EE Community Star
EE Community Star

That appears to say that my DNS Resolver is both BT servers & OpenDNS servers. So I'm none the wiser!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@XRaySpeX Then you are going to have to trust what the EE Smarthub+ has done, and by the looks of it may just not be right, only way now is for you to Flush you DNS cache on your PC to get rid off all just in case!

One off the reason's with EE NOT even sure how they have implemented the DNS resolver, i would have expected you program what you want and it over writes what EE is trying to force on the Router!

I am 100% google, no mention of the Sky DNS server's but i do have my Asus up front and centre! Can post the whole returned list if you need!

JimM11
Brilliant Contributor
Brilliant Contributor

What Asus looks like.

Asus DNS settingsAsus DNS settings

XRaySpeX
EE Community Star
EE Community Star

Well, if it's using both DNS, OpenDNS & BT, somehow, it's not what I intended to replace EE's with my own & not what many other routers would do like your Asus.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP