Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello Good Morning, EE has been sending me around in loops and their 0330 1234 150 number is broken. They asked me to press hash while I am dialed on that number to speak to an advisor, and when I pressed hash, I was then told, while still on the ph...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
So i am having an issue with my EE Broadband and cannot pinpoint what it is. My Wi-fi keeps flopping on my devices, i have narrowed it down to something to do with Ethernet going into my PC or my PC itself (cant see it being that). Looking at the Eve...
Just had replacement hub delivered but no red end cable included??? I had no broadband or phone for a couple of days. Was told engineer would visit waited in 5 hours no visit. Problem started at 1.30pm finally got a human call at 6.30 pm. ???Turns ou...
When I log into the hub via the IP address it is incorrectly showing my wi fi as disabled - it 100% is not --- its working fine
Hi all, since changing from Plusnet to EE broadband on 25th Aug' my email will not send, although it still receives. The current settings (that used to work) using POP3 'incoming' is: mail.plus.net / port server port # 110 (which is ok) . Outgoing' ...
3 times in 3 days my internet has gone down. seems to come back overnight. Am running internet via hotspot on Three Network. Not a good look for EE having to run internet over competitor phone network. I also have Smart hybrid which has never worked...
Hi can anyone please explain what a Harley Quinn Account is ?
I purchased e a new 2025 Samsung TV and cant connect to my Broadband which is 900MBS via the EE Hub, comes back with an error, Automatic IP setup failed. I entered an IP address manually of 192.168.1.188, Subnet mask:@ 255.255.255.0, Gateway, 192.168...
