Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45757 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89088 Views
  • 11 replies
  • 12 Helpful

Resolved! How can i get a QR code to return equipment ?

No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent...

PeteH8 by Explorer
  • 110 Views
  • 3 replies
  • 2 Helpful

Resolved! Return kit bag

Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen 

Resolved! Switch from BT to EE

Any Idea how to contact EE?The phone number doesn't have a option for broadband, to just redirects you to mobile after a few props of broadband.I want to view my broadbills and contract, but there is an issue linking my account to my profile and ther...

WiFi 7 extenders

I recently joined EE with the wifi 7 smart hub pro and a smart wifi pro extender. the agent in the ee store I would be getting 2 extenders but I only had 1 sent. Should I have got sent this or did the agent make a mistake?Thanks

hawkerpaul by Established Contributor
  • 89 Views
  • 1 replies
  • 0 Helpful