Broadband & Landline

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Forum Posts

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 2242 Views
  • 21 replies
  • 14 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 5062 Views
  • 21 replies
  • 15 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47974 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 93972 Views
  • 11 replies
  • 12 Helpful

WiFi issues

Since moving from BT to EE for broadband my Google Pixle phone will not hold a WiFi connection with the EE router . All other devices work fine but the Pixle constantly drops the connection and is very difficult to get back on line.Generally coming u...

Derek157 by Visitor
  • 152 Views
  • 2 replies
  • 0 Helpful

Resolved! Domains

I’ve recently transferred over to EE from PlusNet and therefore might website domains needed to be transferred over. I’ve registered a domain with Fasthosts and they have sent a new IP address for the domain to be added to the EE server. How do I get...

Problem when hosting with incoming https traffic

I've hosted a football guessing website for a number of years on a dedicated server in my house (just for my friends for some fun).  I've had no problems until a few weeks ago when I renewed my contract with EE broadband.Now, I am getting weird inter...

rlyness by Valued Contributor
  • 1453 Views
  • 27 replies
  • 7 Helpful

EE hub

I’ve downgraded from a wi-if 7 pro hub and pro extender to a standard wi-if 6 and extender to save £10 a month, as it was just an add on.  But it’s still showing on next month bill, will that drop off, when the next bill is issued. And it’s also show...

robh661 by Established Contributor
  • 90 Views
  • 2 replies
  • 0 Helpful

Broad

What is going on with ee anyone no? Am aying nearly 50 pound a mounth i cant even get on it half the time come on ee your better than this because weve never had a problem until now am very disopeted 

Resolved! Cost

HelloCan anyone tell me how much it would roughly cost to move my Openreach modem to another room?Thank you.

Old EE broadband rates and deals

I need to find out what rates and deals were available at 21st August 2024 for EE broadband services.The reason is that my mother who is 87 and doesn't know much about tech or broadband,  went to an EE shop to get a new broadband deal. At the shop sh...